Show Side Menu
Friends & Family Test

Key Information

NHS Choices
More Services In The Area
Medical Information
Practice News

Responsibilities of Practice & Patients

We aim to provide the best possible service to our patients and hope you will feel that we achieve that aim.

The care of your health is a partnership between yourself and the practice team. The success of that partnership depends on an understanding of each other's needs and co-operation between us.

Our responsibility to you:

  • You will be greeted courteously
  • You have a right to see your medical records subject to the limitations of law (ask a member of staff for a “patient NHS records” leaflet for more details)
  • You will be seen the same day if your problem is urgent
  • You will see the GP of choice whenever possible
  • You will be kept informed if there is a delay of more than 20 minutes for your appointment
  • You will be referred to a consultant when the GP thinks it necessary
  • You will be given results of any test or investigation on request or at your next appointment
  • Your suggestions and comments about the services offered will be considered sympathetically and any complaint dealt with quickly

Your responsibility to us:

  • Please treat all staff with respect
  • Tell us of any change of name or address so that our records are accurate
  • Do not ask for information about anyone other than yourself
  • Only request urgent appointments if appropriate.
  • Requests made for Home Visits should only be made if you are Housebound or too ill to attend surgery
  • Please be punctual, but be prepared to wait if your GP is delayed due to an emergency
  • Please cancel your appointment if you are unable to attend
  • Please allow sufficient time for letters or test results to reach us
  • We would be pleased to hear when you feel praise is due
Local Services, Let
Sunbury Nursing Home Ltd Robins & Day