Show Side Menu
To view, print or save our practice booklet, click here
Friends & Family Test
NHS Choices
More Services In The Area
Medical Information
Useful Resources
Practice News

Patient Advice & Liaison Service

Richmond CCG’s  Patient advice and liaison service (PALS) provides, patients, carers and their families, with free confidential advice, information and support.  To contact them telephone 0203 941 9911  or email RICCCG.richmondpals@nhs.net.

PALS can:

  • Inform you about NHS Services in the Richmond area
  • Listen to your questions and concerns and give you information on the options available
  • Help sort out problems or concerns that you may have about NHS services.
  • Arrange for an interpreter, signer or other support service to be at your appointment with you.
  • Use your comments and suggestions constructively to make sure we improve NHS services locally.
  • Advise you through the NHS complaints process if you want to make a complaint.

They can provide information about independent Advocacy services that can help you write your complaint. NHS Complaints Advocacy on:
0300 330 5454 or email: nhscomplaint@voiceability.org.

Your Neighbourhood Professionals. Just a Click Away!
Your Neighbourhood Professionals. Just a Click Away!