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Feedback From the Chair of the Practice Patient Participation Group held on 6th February 2018 Posted on 11 Feb 2018

Patient Participation Group (PPG) meeting – 6th February 2018

As previously reported and highlighted in the last 2 newsletters, the practice is still experiencing an unacceptable level of patients failing to attend their appointments. In 2017, missed appointments accounted for 47 hours of wasted GP time and 77.5 hours of wasted nurse/healthcare assistant/phlebotomist time. As these totals are made up of 750 X10 minute appointments, it is hard for the clinicians to utilise these wasted hours. Letters will continue to be sent to patients who fail to keep appointments and the surgery will continue to advertise the wasted time in an attempt to raise awareness with the patients.

As a requirement for NHS England, the surgery continues to run the Friends and Family Test. Over the last 4 months, there have been 499 responses with 96.2% of people saying that they are either ‘Likely’ or ‘Extremely Likely’ to recommend the surgery to their family or friends. These results are a testament to the dedication of the entire team at our surgery.

The last Broad Lane Surgery newsletter – edition 6 – was published in November 2017 and can be viewed from the website. The target date for edition 7 is April 2018.

The Richmond Clinical Commissioning Group (CCG) are reviewing both the ‘out of hours’ service for access to a GP when the surgery is closed and the 8am-8pm, 7 day a week provision of primary care services. These reviews are likely to result in changes to these existing services in the future, but for the time being it remains status quo.

The CCG is also working to refresh the primary care strategy. The existing strategy for 2016 – 2020 was drawn up in 2015. Discussions are underway with all key stakeholders and the target date for the strategy to be refreshed is May 2018. We should expect patient responsibilities to be an integral part of the strategy as well as how primary care services will be delivered.

Next meeting – June 2018.



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