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Prescriptions

WE WOULD LIKE TO INFORM YOU THAT YOU CAN NOW REGISTER FOR ONLINE MEDICATION REQUESTS WHICH WILL SOON REPLACE THIS SERVICE.

THE ONLINE REGISTRATION WILL ALLOW YOU TO TRACK THE PROGRESS OF YOUR PRESCRIPTION REQUEST, VIEW THE REGULAR ITEMS AND ALSO BOOK APPOINTMENTS ONLINE.

PLEASE SPEAK TO OUR RECEPTIONIST.

Access Vision Online Services

You can use patient services to book appointments, order repeat prescriptions and view records online.

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Repeat Prescriptions

Click here to download a repeat prescription request form.

The completed form can be returned to the surgery in person or posted in.

The practice has a strict repeat prescribing policy, to prevent prescribing errors, and to ensure regularly monitoring.

We will require two working days to process your prescription.

Please ask your GP about Repeat Dispensing.

You can also request your prescription through our online form.

Information about Repeat Prescribing and why things go wrong with prescription requests

Many patients are on long term medication and have repeat prescriptions for these medications. It is imperative that there is a safe and efficient system underpinning the issuing of repeat

prescriptions. The prescription counterfoil which is on the right hand page of the prescription outlines the practice’s system. It is imperative that patients familiarize themselves with the system although sadly it is evident that most patients or indeed pharmacists are not doing so creating difficulties for themselves and the practice.

Many prescriptions are requested electronically by patients and pharmacists and can also be sent electronically to a nominated pharmacist. This helps with convenience but must not circumvent safe prescribing.

Batch prescriptions are suitable for patients who receive the same medication regularly from the same pharmacy. If you are interested in receiving this service, a GP or community pharmacist will be able to discuss with you whether this service would be a suitable option for you. You will need to give your GP your consent to receive this service.

If you already receive this service, this information will help summarise the process.

In order for the pharmacist to be able to dispense your 'batch prescription', you should be asked the following questions before each supply. This will be either verbally, or by asking you to complete a brief questionnaire with the following questions

  1. Are there any items that you do not need on this occasion?
  2. Are you taking/using all your medicines as per your doctor's instructions?
  3. Are you getting any new problems with your medicines or having any problems with using or taking them e.g. any side-effects, swallowing problems?
  4. Have there been any changes in your medication since this prescription was last issued?
    - Any medicines stopped by your doctor?
    - Any new medicines prescribed by your doctor?
    - Any newly purchased medicines e.g. over the counter/ herbal remedies/vitamins?
  5. Have there been any changes in your health since this prescription was issued?

There are a number of reasons for this requirement:

Your safety: As you will have less contact with the GP using 'batch prescriptions', your pharmacist needs to make sure the prescription is still appropriate for you. They can also help make sure that you are taking your medicine as your doctor intended or if you need further support. If need be, any issues of concern to the pharmacist will be reported back to the practice.

Reduces waste: If you do not require each item of medicine every time, you do not need to request it. Stockpiling medicines can be dangerous as medication may change causing confusion. Unused medicines cannot be disposed of in the domestic waste- they must be returned to your pharmacy for safe disposal. It can also save the NHS money if you do not order medication that is not required. Medicines returned to a pharmacy from a patient’s home cannot be supplied to any other patient. Legally, these medicines cannot be used again and have to be destroyed leading to unnecessary waste.

When the last prescription in the batch has been dispensed by the pharmacist you should be informed by the pharmacist or you may have kept a record of this yourself. At this point you need to arrange a medication review with the GP. The pharmacist should NOT order another batch but should direct you to the GP

Please let the practice or pharmacy know if you would like to discuss any element of the (Repeat Dispensing) Batch Prescription Service

Why Things Go Wrong with Prescription requests:

-      There are no more repeats left and a medication review is needed.

-      The request is for a drug which is not on your repeat list

-      The request is too early – batch prescriptions are postdated and the clinical software at the GP practice will not allow for a prescription to be issued if requested too early.

-      The request has already been sent to the Pharmacist electronically but the Pharmacist has not downloaded it or is trying to download one of a batch prescription too early and the system software will not allow them to override this.

-      The GP can do nothing about this and the Pharmacist should not direct you to the Practice for another prescription, but should wait for the appropriate time for the  prescription to be “released”

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© Neighbourhood Direct Ltd 2017
71 Broad Lane , Hampton, Middlesex, TW12 3AX
  • Telephone 020 8979 5406
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Your Neighbourhood Professionals Save time and nominate your local pharmacy. The Richmond Practice 2 Gurpreet Singh Counselling
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