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Patient Participation Group & Reports

Patient Participation Group -  Reports & Other Surveys :

Summary of Patient Participation Meeting held October 2017

Click the above link to download.

Healthwatch Report Broad Lane Surgery January 2016

Patient Participation Report 2014/15

Click here to download the Patient Participation Report 2014/15 (.pdf)

Patient Participation Report 2013/14

Click here to download the Patient Participation Report 2013/14 (.pdf)

Patient Survey Results 2013/14

Click here to download the Patient Survey Results 2013/14 (.pdf)

Practice Survey Report 2012/2013

Patient Reference Group Report 2012-2013 (.doc)

Practice National Patient Survey Results 2014/2015

Click here to download the Practice National Patient Survey 2014/15 (.docx)

Click here to download the Practice National Patient Survey Results January 2015 (.xls)

Click here to download the Patient Participation Report 2014/15 (.pdf)

Patient Participation Group

Would you like to get involved in shaping the services we offer at the Practice?

If you are a patient at Broad Lane Surgery, you can have your say by becoming part of the Broad Lane Surgery’s Patient Participation Group (PPG).

Membership of the group is voluntary and all patients registered at the practice can apply to be members. Member recruitment should aspired to represent a demographic spread of the practice population and should not exceed a maximum of 12 patient representatives at any time.  

The Patient Participation Group meets four times a year with the practice GP lead and Managing Partner. The Group is responsible for ensuring communications, news and information is passed on from the practice to patients and vice versa. 

The key tasks and objectives are to provide a representative group of patients to:

        Contribute to practice decision making and consult on service development and provision

        Provide feedback on patient’s needs, concerns, interests and challenge the practice constructively whenever
     necessary.

     Support the practice in making improvements that further enhance the quality of patient care delivered.

      Serve as a ‘sounding board’ for dealing with concerns and criticisms about the practice – represent patients
     as well as enabling them to understand the practice’s point of view

        Provide a means for patients to make positive suggestions about the practice and their own
     healthcare.

        Review the process by which the practice  deals  with  complaints – where  appropriate anonymised
     complaints may be  brought to the group. 

Help develop any future practice surveys and / or review / discuss the results of any feedback from Friends and Family Test and /or National GP practice surveys to help develop any action plans as / and when required.

If you are interested in joining our PPG please complete this online form.

 

Your Neighbourhood Professionals Gurpreet Singh Counselling The Richmond Practice 2
© Neighbourhood Direct Ltd 2017
71 Broad Lane , Hampton, Middlesex, TW12 3AX
  • Telephone 020 8979 5406
Practice Website supplied by Oldroyd Publishing Group
Your Neighbourhood Professionals Gurpreet Singh Counselling The Richmond Practice 2
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