Richmond GP Out Of Hours Service Supported and Enhanced by the League of Friends of Teddington Memorial Hospital officially opened on 4th November 2014
The service operates between 6.30pm and 8.00am every weekday evening and on weekends from 6.30pm on Friday until 8.00am the following Monday. It also operates on bank holidays and occasionally at others times so your doctor’s surgery can participate in training.
Please contact the out-of-hours service on 0300 024 0000.
The service also has access to interpreters.
Richmond GP Out of Hours Service (.pdf)
What do I do if I need medical advice and my surgery is closed?
If you or a family member has a medical condition that needs attention, which you feel cannot wait until your surgery is open and you are registered at a Richmond GP Surgery, please call 03000 240 000
What happens next?
You will be asked the following questions:
- Patient’s name
- Date of birth
- Contact number
- The name of the patient’s GP
- Brief details of the medical condition
You will be contacted by a doctor working for Richmond GP Out of Hours Service who will discuss your medical condition with you and whether or not you need to be seen and/or what advice you need to follow.
Advice from the doctor
In many cases, you may find the advice the doctor can offer will enable you to look after yourself or another family member at home. If necessary, they will make an appointment for you to attend the primary care centre at Teddington Memorial Hospital.
The doctor can, if appropriate, arrange for a home visit to be made. Occasionally, they may refer you to the local Accident and Emergency department, or for an emergency ambulance to come to your home. Your own family doctor will be informed the following working day that you have been advised or seen by the Richmond GP Out Of Hours doctor.
Attendance at a Primary Care Centre
Our Primary Care Centre is at Teddington Memorial Hospital in the heart of Richmond. You will find a map and address on the back of the leaflet attached above. Our primary care centre is not a walk-in centre – you must have made arrangements to be seen at the primary care centre before attending. The doctor will give you directions if you need them. Parking is free for patients attending the primary care centre. The centre has consulting rooms and is equipped in a similar way to your own doctor’s surgery.
Patients are seen in order of arrival unless their medical condition is urgent. At present the NHS cannot take patients from home to the primary care centre or reimburse the cost of attending. Most people without a car of their own rely on family members, friends, neighbours or taxis to get to the centre. Richmond GP Out of Hours may be able to offer you a later timed appointment. If this would be more convenient, or if transport difficulties meant you could only attend at a certain time, please explain this to the doctor.
Richmond GP OOH doctors aim to ensure that vulnerable; often seriously ill patients are visited promptly. This is most likely to be possible if those who are able to agree to travel to the primary care centre to see a doctor.